PraxAI Support: What You Get, and What We Will Never Ask For
Key takeaways
- Support runs on Telegram and it is open before you are a customer, which is the cheapest way to test a vendor.
- We do not do phone calls or screen sharing, because a written thread leaves a record both sides can check.
- We will never ask for your trading account password, your broker login or remote access to your machine.
- Any vendor in this market who asks for those three things is asking for something no legitimate software company needs.
- A question answered specifically before the sale is the best available signal of how it will be answered after.
- Setup questions are usually faster to solve with a screenshot of the platform than with a description of the problem.
One channel, and it is open before you buy
Support runs on Telegram at t.me/PraxAIOfficial. That is the channel, and it is the same one before and after a purchase.
The part worth using is that it is open to people who have not bought anything. Ask something specific and awkward, and see how long the answer takes and whether it gets more precise or less. A company that is hard to reach while it is still trying to sell you something will not become easier once it has your money.
That is a free test and it works on every vendor in this market, not just us. It is check five of six in is PraxAI legit.
Why written, and why no calls
We do not do phone calls or screen sharing sessions, and that is a deliberate choice rather than a limitation.
A written thread leaves a record. If we tell you a setfile value, a platform step or something about your firm's limits, it is there in writing and you can hold us to it, or come back to it in three weeks when you have forgotten the detail. A call leaves two different memories of the same conversation.
There is a practical reason too. Most setup problems are visual, and a screenshot of your platform answers in one message what a spoken description takes fifteen minutes to approximate. If you are stuck, send the screen rather than the story.
The three things we will never ask you for
This is the section that matters even if you never buy from us, because it is the shape of almost every account theft in this industry.
We will never ask for your trading account password. We will never ask for your broker or prop firm login credentials. And we will never ask for remote access to your computer to set things up for you.
None of those is needed. The software runs on your machine, under your login, reading a configuration file you can open in a text editor. A company that needs your password to make its own product work is describing something other than software you install.
Treat any request for those three as disqualifying, from us or from anyone. If a message claiming to be from us ever asks, it is not from us. The only official channel is the Telegram link above, and the only email address that is ours is [email protected].
- Never asked for: your trading account password.
- Never asked for: your broker or prop firm login.
- Never asked for: remote access to your computer.
- Never offered: managing your account on your behalf.
What support can and cannot settle
Being clear about the boundary saves everyone a round of messages.
We can help with installation on MetaTrader 5, cTrader and NinjaTrader 8, with which setfile to load and what its values mean, with reading what the software reported, and with what a halt in the log actually was. The install sequence itself is in the setup guide.
We cannot tell you whether your firm permits automated execution on your account type. That is written in your firm's own terms and your account agreement, and no software company is in a position to answer it on a firm's behalf. We will point you at what to look for, in prop firms that allow EAs.
We also will not tell you what the market is going to do, or promise an outcome on an evaluation. If that is what you are looking for, the honest version of why is in who should not buy PraxAI.
Refunds go through the same channel
A refund request is a support message like any other, and it is handled in writing rather than routed somewhere designed to be tiring.
The window is seven calendar days from the purchase date and it is conditional: the software active for at least four full trading days, on the official conservative or balanced presets rather than a modified file, with a verifiable trading history from that account, and with results over the period that were not profitable.
Those conditions are published in full on the refund policy page, and the version in effect is the one published on your purchase date. Reading them before buying is worth more than any reassurance we could write here.
What the licence includes is in the Prax AI review, and what it costs is in how much does PraxAI cost.
Frequently asked questions
How do I contact PraxAI support?
On Telegram at t.me/PraxAIOfficial, which is the same channel before and after a purchase, or by email at [email protected]. Those are the only official channels.
Does PraxAI offer phone support or screen sharing?
No. Support is written, deliberately, because a thread leaves a record that both sides can check later. Most setup problems are also faster to solve from a screenshot of your platform than from a spoken description.
Will PraxAI ever ask for my trading account password?
Never, and neither should any other software vendor. The software runs on your machine under your own login, reading a configuration file you can open yourself. Any request for your password, your broker login or remote access to your computer should be treated as disqualifying.
Can support tell me if my prop firm allows trading bots?
No. That is stated in your firm's own written terms and in your account agreement, and it differs by firm and by account type. We can tell you which clauses to look for, but the answer is not ours to give.
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