Refund Policy

If you genuinely give PraxAI a fair try within the guarantee window and it does not perform as described, we will refund your purchase under the conditions below.

You have 7 calendar days, counting from and including your purchase date, to request a refund. Requests are submitted to [email protected].

Your request is sent within the 7-day window.

You can show a verifiable trading history from one demo or live account where PraxAI was actually running.

The software was active for at least four full trading days during that period.

You used only our official recommended setfiles (the conservative or balanced presets, not aggressive) and applied the official AI settings consistently.

The results over the evaluation period were not profitable.

Email [email protected] with your refund request and the supporting documentation, such as your MetaTrader statement or read-only (investor) access, so we can confirm the software was set up and used as recommended.

A request may be declined if it arrives after the 7-day window, if there is not enough proof that the software was actively used, if custom or modified setfiles were used, if the official AI settings were not applied correctly, if the account was profitable, or if the outcome was caused by user error or external factors outside the software.

Approved refunds are returned to the original payment method, normally within 5 to 10 business days. For crypto purchases, refunds are issued in crypto of equivalent value at the time of refund, and network fees may apply.

This policy applies to your initial PraxAI purchase. Optional add-ons (such as the trade copier or extra setfile packs) are not covered.

We may update this policy from time to time. The version in effect is the one published here on your purchase date.

Need help with a refund? Email [email protected] or message us on Telegram at t.me/PraxAIOfficial.